Frequently Asked Questions

PRIVACY POLICY • T’s & C’s • FAQs

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Privacy Policy

Tree to Treen collects your personal information in order to supply goods and services to you, the customer.

Any data collected during the course of using this website (e.g. email, address, telephone number, billing/delivery address) will be stored on our computer(s). The information we collect is used to process any orders and send necessary information about courses to you.

Using the internet to collect and process personal information necessarily involves the collection of electronic data.  By communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.

If you would prefer for us to not store any of your information once your order is complete then please notify us and we will remove your details from our database immediately.

We don’t pass your details on to third parties unless requested by you, the customer.

Tree to Treen does not see or store any of your credit/debit card details.

If you access other websites using links provided by our website, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Terms & Conditions for Courses

The course fee is for one person only and includes tuition, tools and basic materials. All tools are provided by me but you may bring your own tools along if you wish to. All courses are beginner friendly, unless stated otherwise. A selection of teas, coffee and biscuits are also provided.

Payment for a course can be made using the online booking system, or by contacting us directly and reserving and paying with a BACS bank transfer. Once a booking is made you should immediately receive a confirmation email. Joining instructions are emailed a few days before the course begins and will cover directions, times, what to wear and anything you need to bring.

Course places make great gifts. If you’d like to make a booking for a friend or loved one, simply make the booking as you normally would and then we will leave it to for you to pass on these details at your discretion. Alternatively let me know at who the participant is, so I can direct correspondence to the right place.

Students may cancel up to 28 days prior to the course date via a written notice via email. Under these circumstances a £20 cancellation fee will be subtracted from the course refund. After this time, regrettably refunds will not be offered, unless your place can be filled.We will advertise your course and in the event we are able to sell the place at short notice, you shall be refunded for the full amount minus the same £20 cancellation fee. Transfers on to alternative courses may be offered, but depending on availability and at the discretion of Tree To Treen. If you are booked on a course and do not turn up on the day then no refund or transfer will be given. You can transfer your place on a course to a friend at any point before the course starts. If you do wish to transfer your place to a friend, please notify Tree To Treen as soon as possible.

Tree to Treen reserves the right to cancel or postpone a course for any reason (for example, stormy weather, illness, a pandemic, government direction or restrictions, insufficient numbers etc) and shall not be liable for any consequential loss that may be incurred. I will notify you of a course cancellation or postponement as soon as possible. Under these circumstances, we will either be able to transfer your booking to another available class, offer a credit note against future course dates or refund your course fee in full.

Please take care when attending the Workshop. Please report any incidents when they occur. You are responsible and liable for any breakages or damages which you cause. We do not normally charge for minor breakages, but we may require payment for repair or making good if the damage or breakage is significant.

Parking facilities are available in Begbrook Social Club and any vehicles and their contents are left at the owner’s risk.

Instruction will be given for the safe use of tools. We do not accept any liability for any damage, loss or injury to any participant, accompanying person or visitor attending the centre.

The green woodwork courses are designed primarily for adults unless otherwise clearly stated. By agreeing to these terms and conditions you are confirming that you are at least 18 years old. In some circumstances it is possible to accommodate a young person accompanied by an adult but the course booking should be made by the adult. Please contact me directly if you would like to make a booking for someone under 18.

We will try and dispatch items in between 1 to 3 working days from the time of your order. They will be posted first class using Royal Mail unless otherwise specified by you, the customer.

I gladly accept returns and exchanges for wooden products bought through this site as long as I am contacted within 14 days of delivery and items are dispatched back to me within 30 days of delivery. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We do not accept order cancellations on wooden products.

Nb. see cancellation section above for information for non-wooden products (i.e. courses).

All material on this website is covered by copyright laws.  Accordingly you should not copy, reproduce or re-transmit any material from the website.

Our website contains links to other websites which are outside our control and are not covered by our Terms and Conditions.

We may alter these Terms and Conditions from time to time and post the new version on the website and that version will take effect immediately thereafter.

You are responsible for checking our Terms and Conditions on the website as they form the contract between us.

If any provision of these Terms and Conditions shall become illegal or unenforceable for any reason whatsoever then these Terms and Conditions shall take effect as if such provision had been omitted and the remainder of the Terms and Conditions shall not be affected.

This legal notice is governed by and construed in accordance with English law.

Terminology

When a tree has been recently felled and still has moisture in it, it is referred to as green. This wood is much easier to split and to use hand-tools with and also requires less sharpening of the tools.

Product Sales & Aftercare

Items bought in the shop can be shipped worldwide using Royal Mail First Class from the UK. Delivery outside of the UK is usually within 1-2 weeks.

  • Orders for postage to the UK have a £5 flat rate fee added for postage and packing at the checkout stage.
  • Orders for postage to Europe have a £15 flat rate fee added for postage and packing at the checkout stage.
  • Orders for postage to North America and worldwide have a £20 flat rate fee added for postage and packing at the checkout stage.

Please note that all international orders will be subject to potential customs fees and import duties depending on the destination country

Unless otherwise stated on the product notes, it will have been treated with an appropriate finish. If it is a kitchen item, it will appreciate a bit of special care over its life as follows:

  • Try to wash it as soon as possible after use, &avoid soaking for a long period of time
  • Please don’t put it in dishwashers or microwaves

This is up to you and personally I don’t bother. However, if you do decide to then please contact me and I can share some advice on appropriate oils and the curing process.

Other Details

Thursdays, 5pm – 9pm at Grow WIlder. Cost £5 including soup & wood. Please message to say you are coming and bring your own tools. Axed spoon blanks are available for £5 each. Please park in the Begbrook Social Club Car Park.

If interested in volunteering, please get in touch via the contact form. Occasionally Thursdays will be a day for volunteering, but please check first!